Loan Servicing Products

Along with the excitement of bringing loans into your portfolio come the added pressures of clearing collateral exceptions, addressing assignment issues, and deciding on MERS involvement. Join us as we hear about ways to minimize the effort of the Servicer in resolving these issues.

Learn how you can improve your bottom line by using new Consumer features of the Fiserv Loan Servicing Platform. This session will focus on improving customer service, increasing revenue, and creating a stronger market share. Join us in taking the first steps in adding millions of dollars to your company’s bottom line.

Find out the ins and outs of VALERI. VALERI is an oversight and claims system that replaces the VA's current claims system and manual processes for VA’s guaranteed loan portfolio. Session attendees will receive a regulatory update; discuss the implementation experience; learn about the phased implementation approach and the ongoing implementation support for the servicing community; and see a VALERI demonstration.

Find out what’s in it for you! In our ever-changing industry, we continually need to look for ways to improve how we do business as Servicers and how improving the customer experience can increase revenue. Fiserv installs dozens of enhancements each year to increase the functionality and efficiency of the Loan Servicing Platform. Gain some insight into the benefits of enhancements installed in or scheduled for 2008. We will also provide a sneak preview of what’s planned for early 2009.

The reporting and disclosure of escrowed funds have been around since the beginning of RESPA, the Real Estate Settlement and Procedures Act of 1974. There has always been a need to disclose to the borrower how their escrow funds have been used to pay property taxes, insurance premiums and other escrowed items. This year, Fiserv has devoted resources to bring the current analysis process more in line with the regulatory requirements. This session will review the changes to the system pertaining to interest on escrow and prior year’s history presentment. Join us as we delve into the psychology of Analyze This!

With HUD’s expanded authority and new programs, more lenders are starting to service FHA loans. The Fiserv Loan Servicing Platform provides great tools that make servicing FHA loans easy. If you are interested in learning how to use these tools or in refreshing your knowledge, you should plan to attend this session. We will review how to set up the various types of escrow lines; review the Insurance: RBP screen; and follow the MIP remittance process. We will also discuss the various default monitoring, reporting, work queues and claims processes and features.

Come join us for this review of current features and functions of the Fiserv Loan Servicing Platform that will save you time, resources, and money. We will review features of the system that control payment processing, lockbox rejects and much, much more. If you are looking at ways to better utilize the Fiserv Loan Servicing Platform and all that it offers, this is a must-attend session. We’re positive you will leave with at least one new way to cut costs and save time.

A wide-ranging survey of the loan boarding process that will not only address the many ways in which it can be automated, but will also suggest how you can manage the process so that it serves you, and not the other way around. In addition to reviewing the standard LOI file interface we’ll talk about real time vs. batch approaches, and pros and cons of LOI vs. scripts, and at least one third-party service that works somewhere in between. You’ll also learn why – and how – you should be bringing over ARM set-up data, escrow line data, refi information, and HELOC/consumer data.